When no slots appear, the system is usually doing its job : respecting a rule or a real calendar.
#Possible causes
- Calendar busy : every slot in range is already booked on the connected calendar.
- Outside working hours : no free time falls within the configured hours.
- Booking window , the requested dates are beyond the maximum window.
- Minimum notice , the next available slot is closer than the minimum notice period.
- Disconnected calendar : no calendar is connected, so availability cannot be checked.
#Check the calendar state
First confirm the calendar shows as connected. If it reads Calendar not connected, see Calendar Not Connected.
#Check the booking rules
Working hours, duration, buffer, minimum notice and the booking window are configuration values per client : they can be adjusted by your ELION contact if the current rules are too restrictive for how you actually take bookings.