The AI Receptionist handles inbound communication : answering common questions, collecting customer details and escalating to a human when it should.
#What it does
The receptionist can be enabled to answer questions about your services and opening hours, explain what you offer, qualify an enquiry, collect customer information, route to booking, and hand over to a human. It only performs the capabilities your business actually enables : it never invents capabilities.
#Who it's for
Businesses that receive a steady flow of repeat questions : enquiries about hours, location, services, pricing or availability , and want every enquiry handled consistently, including outside working hours.
#What ELION needs
- an AI model provider configured for the client,
- a channel : WhatsApp or another enabled conversation channel : with valid credentials,
- a calendar connection if booking is enabled, and
- your completed business knowledge and guardrails.
If a required provider is not connected, the automation stays in a pending state and the dashboard says exactly what is missing.
#What gets configured
- Business knowledge : business description, services, pricing, FAQs, policies, location and opening hours.
- Personality : professional, friendly, concise or your own instruction for how it communicates.
- Capabilities : answer FAQs, explain services, provide pricing, qualify leads, collect information, book appointments, escalate.
- Guardrails : topics it must not answer, claims it must not make, and when to escalate.
- Human handoff , the contact details and conditions for transferring to a person.
#After activation
Conversations and escalations are recorded as real activity. The dashboard shows what the receptionist handled, what it escalated and any failed interactions , never fabricated numbers. You can adjust its knowledge and guardrails as your business changes.