BillingUpdated September 20261 min read

Understanding ELION Pricing

The difference between one-time setup, recurring management, and third-party provider costs that may apply separately.

ELION pricing separates what ELION charges from what third-party providers charge , so you always know what you are paying for.

#Three kinds of cost

  • ELION setup fee : one-time implementation and configuration.
  • ELION management fee : recurring monthly management, monitoring, maintenance and optimisation.
  • Third-party infrastructure : separate charges from the providers your automation depends on.

#ELION fees

The setup fee covers building and configuring your automation. The management fee covers keeping it running: monitoring health, maintaining templates, managing integrations and optimising performance. The management fee is ongoing : it is not another setup fee.

#Third-party infrastructure

Many automation products depend on external services that carry their own recurring or usage-based charges. These charges are not ELION revenue, and ELION does not hide them:

#Provider examples

  • WhatsApp / Meta : WhatsApp Business messaging and provider charges may apply.
  • Voice AI : voice infrastructure and usage charges are billed separately where applicable.
  • AI models : AI model usage may incur third-party charges depending on configuration and volume.
  • Email / SMS / calendar / CRM : provider plans or per-message charges may apply.

Provider prices change and depend on your usage, so ELION does not publish fixed third-party prices. Your proposal or onboarding documents state the ELION fees; the provider's own terms and pricing govern their charges.

#Transparency

Before you buy, ELION states the setup fee, the management fee and which third-party infrastructure the automation requires. If ELION manages a paid provider on your behalf, that arrangement is explicit. You will never discover an infrastructure charge that was not disclosed.

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